Training
Engaged Employees Transform Organizations.
Invest in your team's development and watch them transform the way they engage with customers.
Empower your team with the skills and knowledge they need to excel in customer experience! Our tailored workshops are designed to fit your organization’s unique needs, whether in-person, online, or a combination of both.
Essential First Impressions
Telephone Skills Training
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Master the art of creating positive first impressions over the phone. This comprehensive course equips your team with essential telephone skills, focusing on professional etiquette, effective communication, and customer service excellence
The Fundamentals of 5 Star Service
Secrets to Exceptional Patient Experiences
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This transformative course reveals the critical importance of delivering exceptional patient experiences by exploring proven strategies from world-class service organizations. Learn how to create memorable experiences that build trust, enhance patient satisfaction, and differentiate your organization in a competitive healthcare landscape.
The Art of Service Recovery
Transforming OW to WOW
In this engaging course, participants will learn the essential skills and strategies for effective service recovery, turning negative experiences into positive outcomes and how a well-handled recovery can enhance loyalty and trust.
Effective Team Communication
Building Bridges for Collaboration
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This course helps participants understand different communication styles, enabling them to adapt their interactions for improved collaboration. By fostering self-awareness and understanding of colleagues' preferences, participants will cultivate more respectful, productive, and positive working relationships. Join us to build bridges that lead to successful collaboration and a more cohesive work environment.
Essential First Impressions PLUS
Telephone Skills Training
Phone Coaching
Elevate your team's telephone skills with our Essential First Impressions training course, PLUS the added benefit of individualized coaching sessions. Following the training, participants will receive tailored 1-on-1 coaching sessions to refine their skills and boost their confidence.
Creating Your Signature Experience
Defining Your Unique CX Strategy
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Participants will master the art of customer journey mapping, identifying critical moments that shape patient perceptions and uncovering hidden pain points and opportunities for improvement. By the end of the course, you'll be equipped to create a signature customer experience that delights patients and transforms them into loyal advocates for your services.
The 5-Star Employee Experience
Creating a Culture of Excellence
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This course covers the key components for attracting, onboarding, and retaining top talent while fostering a culture of excellence. Participants will learn strategies to enhance employee engagement and create an environment where employees feel valued and motivated, resulting in long-term retention and increased company loyalty.
Ditch the Drama
Empowering Staff Leadership and Accountability
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Leadership is a personal choice, not just a position. Participants will enhance their self-awareness by exploring common drama roles and archetypes, learning to recognize and shift their behaviors. By understanding the concept of locus of control, attendees will be empowered to take charge of their actions, fostering a culture of accountability and proactive leadership throughout the organization.