top of page

WELCOME HCMS MEMBERS

 Explore Our HCMS Exclusive Discounted Solutions 
Thrive CX/EX Solutions is excited to support your continued growth and success by providing a range of discounted practice support solutions. We aim to enhance customer and employee experiences, helping you cultivate a unique competitive edge that delights your patients, inspires your team, and propels your success.

No matter where you are in enhancing your patient and employee experiences, we’re here to accelerate your progress and help you avoid common pitfalls.

Tailored Solutions for Every Step of Your Journey.

Telephone skills coaching 2_edited.jpg
Telephone Skills Coaching
Consulting with doctor.jpg
Consulting
Team Training_edited.jpg
Customer Experience Training
Telephone-Mystery-shopping.jpg
Telephone Mystery Shopping

Option 1

5 

CALL SURVEY

Calls made at various days and times

Detailed survey results for each call including:

  • date and time of call

  • staff member name

  • score by survey question

  • overall comments​​

Recommendations for enhancing patient experience​​

$199

Identify Gaps and Unlock Actionable Insights for Exceptional Patient Interactions!

Option 2

10

CALL SURVEY

Calls made at various days and times

Detailed survey results for each call including:

  • date and time of call

  • staff member name

  • score by survey question

  • overall comments​​

Recommendations for enhancing patient experience​​

Deeper insights

Recommended for practices with more than 1 front office staff member

$349

Telephone Mystery Shopping

Transform Your Phone Experience 

Transform Patient  Experience Into Your Competitive Edge.

or Call:    1-844-665-5145

Telephone Skills Training & Coaching

Equip your staff with essential telephone management skills to elevate the patient experience during phone interactions.

Essential First Impressions

Telephone Skills Training

Help your team master the art of transforming routine phone interactions into powerful patient engagement opportunities that build trust, convert inquiries, and elevate your practice's professional reputation from the first hello.
Includes:
  • Initial consultation call with practice owners and leadership to:
    • discuss current staffing and telephone management strategy
    • review current patient satisfaction rates and perceived telephone service gaps
    • align on desired training outcomes
  • ​Staff orientation call to review training objectives and agenda​
  • 2 live virtual training sessions (1.5 H each) 
  • Debrief call with practice owners and leadership to review key takeaways and discuss next steps for training integration​​

$899 USD

Telephone customer service_edited_edited.jpg
telephone coaching 2_edited.jpg

Essential First Impressions PLUS

Telephone Skills Training
Phone Coaching
+
Elevate your healthcare practice's patient communication through comprehensive telephone skills training that combines dynamic group workshops with personalized one-on-one coaching to transform your team's phone interactions into strategic relationship-building moments.
Includes:
  • All elements of Essential First Impressions package
  • ​PLUS personalized one-on-one coaching for up to 3 staff members​
  • Initial consultation call with practice owners and leadership to determine desired coaching outcomes
  • ​Coaching orientation call with each staff member
  • 4 weeks of weekly one-on-one coaching sessions with each staff member
  • Progress debriefing calls with practice owners and leadership

$2499 USD

Customer Experience Training 

Master cutting-edge customer experience strategies that transform ordinary interactions into powerful brand-defining moments, driving patient loyalty and sustainable business growth.

Fundamentals of 5 Star Service

The Secrets to Exceptional Patient Experiences

Unlock the transformative strategies that turn ordinary patient interactions into extraordinary, loyalty-building experiences by mastering the proven techniques of world-class customer service and patient care excellence.
Includes:
  • Initial consultation call with practice owners and leadership to:
    • understand practice dynamics, current service levels and key issues 
    • align on desired training outcomes
  • ​Staff orientation call to review training objectives and agenda​
  • Full day training - onsite or virtual options
  • Debrief call with practice owners and leadership to review key takeaways and discuss next steps for training integration​​

$1999 USD

Live Virtual

$2599 USD

Onsite
customer-experience-concept-260nw-1050943940_edited.jpg
Service Recovery_edited.jpg

$2599 USD

Onsite

The Art of Service Recovery

Transforming OW to WOW
Master the strategic art of service recovery by learning proven techniques to anticipate, professionally diffuse, and elegantly transform patientr complaints into opportunities for building deeper trust, loyalty, and positive brand perception—turning potential service failures into memorable moments of exceptional patient care.
Includes:
  • Initial consultation call with practice owners and leadership to:
    • understand common service challenges and current managment protocols
    • align on desired training outcomes
  • ​Staff orientation call to review training objectives and agenda​
  • Full day training - onsite or virtual options
  • Debrief call with practice owners and leadership to review key takeaways and discuss next steps for training integration​​
Live Virtual

$1999 USD

Onsite

$2599 USD

Craft Your Signature Experience 

Delight Your Patients. Ignite Employee Passion. Differentiate Your Practice.

We've spent decades researching world-class organizations and discovered what sets them apart.
We don't deal in theory.
Our 5-to-Thrive methodology is battle-tested and results-driven.

The Thrive CX/EX Model

​Our team of seasoned professionals is dedicated to guiding you through every step of your CX/EX journey, ensuring you implement strategies that drive meaningful change and deliver exceptional results. 

Unlock Transformative Insights. 

Elevate Your Patient Experience Today.
or Call:    1-844-665-5145

© 2024 by Thrive CX/EX Solutions. All rights reserved.

bottom of page