WELCOME HCMS MEMBERS
Explore Our HCMS Exclusive Discounted Solutions
Thrive CX/EX Solutions is excited to support your continued growth and success by providing a range of discounted practice support solutions. We aim to enhance customer and employee experiences, helping you cultivate a unique competitive edge that delights your patients, inspires your team, and propels your success.
Option 1
5
CALL SURVEY
Calls made at various days and times
Detailed survey results for each call including:
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date and time of call
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staff member name
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score by survey question
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overall comments​​
Recommendations for enhancing patient experience​​
$199
Identify Gaps and Unlock Actionable Insights for Exceptional Patient Interactions!
Option 2
10
CALL SURVEY
Calls made at various days and times
Detailed survey results for each call including:
-
date and time of call
-
staff member name
-
score by survey question
-
overall comments​​
Recommendations for enhancing patient experience​​
Deeper insights
Recommended for practices with more than 1 front office staff member
$349
Telephone Mystery Shopping
Transform Your Phone Experience
Telephone Skills Training & Coaching
Equip your staff with essential telephone management skills to elevate the patient experience during phone interactions.
Essential First Impressions
Telephone Skills Training
Help your team master the art of transforming routine phone interactions into powerful patient engagement opportunities that build trust, convert inquiries, and elevate your practice's professional reputation from the first hello.
Includes:
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Initial consultation call with practice owners and leadership to:
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discuss current staffing and telephone management strategy
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review current patient satisfaction rates and perceived telephone service gaps
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align on desired training outcomes
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​Staff orientation call to review training objectives and agenda​
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2 live virtual training sessions (1.5 H each)
-
Debrief call with practice owners and leadership to review key takeaways and discuss next steps for training integration​​
$899 USD


Essential First Impressions PLUS
Telephone Skills Training
Phone Coaching
+
Elevate your healthcare practice's patient communication through comprehensive telephone skills training that combines dynamic group workshops with personalized one-on-one coaching to transform your team's phone interactions into strategic relationship-building moments.
Includes:
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All elements of Essential First Impressions package
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​PLUS personalized one-on-one coaching for up to 3 staff members​
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Initial consultation call with practice owners and leadership to determine desired coaching outcomes
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​Coaching orientation call with each staff member
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4 weeks of weekly one-on-one coaching sessions with each staff member
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Progress debriefing calls with practice owners and leadership
$2499 USD
Customer Experience Training
Master cutting-edge customer experience strategies that transform ordinary interactions into powerful brand-defining moments, driving patient loyalty and sustainable business growth.
Fundamentals of 5 Star Service
The Secrets to Exceptional Patient Experiences
Unlock the transformative strategies that turn ordinary patient interactions into extraordinary, loyalty-building experiences by mastering the proven techniques of world-class customer service and patient care excellence.
Includes:
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Initial consultation call with practice owners and leadership to:
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understand practice dynamics, current service levels and key issues
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align on desired training outcomes
-
-
​Staff orientation call to review training objectives and agenda​
-
Full day training - onsite or virtual options
-
Debrief call with practice owners and leadership to review key takeaways and discuss next steps for training integration​​
$1999 USD
Live Virtual
$2599 USD
Onsite


$2599 USD
Onsite
The Art of Service Recovery
Transforming OW to WOW
Master the strategic art of service recovery by learning proven techniques to anticipate, professionally diffuse, and elegantly transform patientr complaints into opportunities for building deeper trust, loyalty, and positive brand perception—turning potential service failures into memorable moments of exceptional patient care.
Includes:
-
Initial consultation call with practice owners and leadership to:
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understand common service challenges and current managment protocols
-
align on desired training outcomes
-
-
​Staff orientation call to review training objectives and agenda​
-
Full day training - onsite or virtual options
-
Debrief call with practice owners and leadership to review key takeaways and discuss next steps for training integration​​
Live Virtual
$1999 USD
Onsite
$2599 USD
Craft Your Signature Experience
Delight Your Patients. Ignite Employee Passion. Differentiate Your Practice.
We've spent decades researching world-class organizations and discovered what sets them apart.
We don't deal in theory.
Our 5-to-Thrive methodology is battle-tested and results-driven.



