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Delight Your Customers.
Ignite Employee Passion. 

Transform customer experience into your  competitive edge. 

Exceptional customer and employee experiences
fuel exceptional business results.

Here's the proof.

CX/EX Leaders

2X  
Revenue Growth

Market Competitors

Consumer-centric
healthcare companies
outperform their competitors. 

And we know how they do it.

Transforming Healthcare Through Exceptional Experiences.

At Thrive CX/EX Solutions, we're not just consultants – we're healthcare experience architects. We understand that in today's competitive healthcare landscape, success isn't just about medical expertise – it's about creating an environment where patients feel valued and staff feel inspired.

By crafting unforgettable experiences for both your patients and your team, we help you command premium pricing and build a thriving practice that stands out from the crowd. 

Our proven methodologies empower your team to deliver exceptional experiences, resulting in improved patient acquition, retention and referrals, less staff turnover and a more profitable practice.

THE CUSTOMER EXPERIENCE IS
THE NEXT COMPETITIVE BATTLEGROUND.

Hi!  I'm Lori.

I'm a customer and employee experience architect dedicated to helping healthcare practices thrive.

With more than two decades of experience in the healthcare industry, I've developed a deep understanding of the unique challenges facing today's healthcare practice owners, leaders, and providers. From increasing competition and evolving patient expectations to tighter margins and staffing challenges, I've seen it all—and I'm here to help you navigate these complexities.

 

I firmly believe that the experience you deliver is THE key differentiator in today's competitive marketplace. My mission is to help you craft a service strategy and culture that not only sets you apart but fosters lasting patient loyalty, inspires your team, and accelerates your growth.

No matter where you are in enhancing your customer and employee experiences, we’re here to accelerate your progress and help you avoid common pitfalls.

Tailored Solutions for Every Step of Your Journey.

 Expert guidance in developing and executing your unique, integrated customer and employee experience strategy.

Customized, interactive education  sessions tailored to spark your customer and exployee experience transformation.

Personalized coaching designed to elevate your team's confidence, problem-solving skills, and approach to service delivery.

Why Choose Us

We are a boutique customer experience consultancy exclusively serving the healthcare sector.  We offer precision-driven strategies meticulously crafted to navigate the unique complexities of healthcare practices, making us your ideal partner for success.

 In-Depth Knowledge of Healthcare

With decades of industry experience, we navigate the complexities of healthcare with ease. Our deep understanding of regulatory landscapes, patient expectations, and operational challenges translates into tailored solutions that drive real results for your practice.

Focused Expertise

CX/EX consulting isn't just another service we offer—it's our core passion and specialty.  This focused expertise allows us to craft exceptional experiences that transform everyday interactions into powerful moments, turning patients and staff into loyal advocates for your practice.

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Proven Solutions

We don't deal in theory—our 5-to-Thrive methodology is battle-tested and results-driven. Our practical, immediately implementable solutions create tangible improvements in patient satisfaction, employee engagement, and overall practice performance.

Dedicated to Your Growth

Your success is the cornerstone of our mission. We're not just consultants; we're your committed partners in excellence. With our continuous support and strategic guidance, we empower you to stay ahead of the curve in healthcare experience innovation, fostering ongoing growth and improvement for your practice.

CLIENT SUCCESS STORIES

Lori has been an integral part of our success.  Insights training took our sales and confidence to an elevated level and we are now working more efficiently as a team.

Anonymous  

Survey Respondent

I love that you are always true to your word. You do what you say and best of all, right away! 

Stephanie Simonato

Operations Manager

The Best You Clinic

"She was exceptional and assisted in every aspect of our rebranding and the opening of our newest location. "

Timberly Williams

Anonymous  

Survey Respondent

REACH OUT TODAY

Elevate your business 

Whether you need a tailored strategy session, personalized coaching, or hands-on sales training for your team, we offer effective methods designed to drive significant growth in today’s competitive landscape. 

© 2024 by Thrive CX/EX Solutions. All rights reserved.

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